Member Services is responsible for ensuring that Lambda Legal donors at all levels are acknowledged promptly and receive the information and service they need. Utilizing email, phone, snail–mail and the website, the Member Services Manager works with the entire development team to expose members and potential donors to a wide range of Lambda Legal materials, events and volunteer opportunities. This work is aimed at assisting engaged donors to become more involved with the organization, both as financial supporters and as issue activists.
This position is responsible for developing and expanding existing member services programs to provide access to desired information, keeping members engaged in Lambda Legal's work, and guaranteeing that members' concerns/questions are handled correctly and professionally. In particular, the Member Services Manager will be responsible for the acknowledgment of all gifts, resolving donation problems, responding to questions and queries from members and the public, and performing research for solicitation purposes. In addition, the Member Services Manager participates in a variety of membership events, from brainstorming and development to execution. Because Lambda Legal's fundraising efforts are structured around teamwork and flexibility, the Member Services Manager may be called upon to assume responsibilities outside of his or her areas.
Utilizing the existing structure of donor relations (i.e., Justice Fund, Liberty Circle, "Partner Circle," new members, etc.) The Member Services Team will identify appropriate opportunities to engage all donors in the "culture of Lambda Legal". This work will ideally assist in strengthening existing loyalty to Lambda Legal as well as cement new loyalty (and increased giving) with new donors.
Minimum of two years development experience in an annual giving program. Outstanding written communication and interpersonal, and administrative skills required. Ability to work well as part of a team in a high-paced environment. Database operations experience with a high level of computer skills including knowledge of Excel and Word, Raiser's Edge and Convio email client highly preferred.
Salary is commensurate with experience within the guidelines of the Lambda Legal salary scale. Excellent employer paid benefits package including medical, dental, life and long-term disability insurance and generous employer contribution to retirement account. Generous vacation.
Email cover letter and resume to Matthew Rojas, Director of Membership (mrojas (at) lambdalegal (dot) org), or fax to 212-809-0055. No phone calls, please.
People of color and people with disabilities, including HIV, are encouraged to apply. Lambda Legal is an equal opportunity employer.